Cookie Policy
Last updated: March 30, 2026
This Cookie Policy explains how ActivGate (“we”, “us”, “our”) uses cookies and similar technologies when you visit our website or use our mobile application.
What Are Cookies?
Cookies are small text files placed on your device by a website. They help the site remember your preferences, keep you logged in, and understand how you use the site. Similar technologies — such as local storage, session storage, and device identifiers — serve similar purposes on mobile apps and single-page web applications.
Cookies We Use
Essential Cookies
These cookies are required for the Platform to function. They cannot be disabled.
| Cookie | Purpose | Expiry |
|---|---|---|
sessionid |
Maintains your authenticated session so you stay logged in as you navigate the site. | 2 weeks (or until sign-out) |
csrftoken |
Protects form submissions and API requests from cross-site request forgery (CSRF) attacks. | 1 year |
Preference Cookies
These cookies remember choices you have made so you do not have to re-enter them on each visit.
| Cookie | Purpose | Expiry |
|---|---|---|
ag_currency |
Stores your preferred display currency (e.g. USD, EUR, SAR) so prices are always shown in your chosen currency. | 1 year |
ag_lang |
Stores your preferred interface language from our 29 supported languages. | 1 year |
ag_timezone |
Stores your timezone so that booking times and calendar events are displayed correctly. | 1 year |
ag_cookie_consent |
Records your cookie consent choice so we do not ask you again on every visit. | 1 year |
Functionality Cookies & Storage
These items enable enhanced functionality such as push notifications.
| Item | Purpose | Expiry |
|---|---|---|
| Push subscription (service worker) | Links your browser to your web push notification subscription. Only set if you opt in to web push notifications. | Until you revoke push permission |
| Visitor device identifier (server-side) | A non-identifying, server-side token used to attribute profile visitor statistics to a country and city without exposing IP addresses to other users. | Session |
Analytics Cookies
Analytics cookies help us understand how users interact with the Platform so we can improve it. These cookies collect data in an aggregated, anonymised form. They are only placed if you consent via the cookie banner.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
_ga, _gid |
Google Analytics | Aggregated usage statistics: page views, session durations, feature interactions. | 2 years / 24 hours |
_GRECAPTCHA |
Google reCAPTCHA v3 www.google.com · www.gstatic.com |
Anti-fraud risk scoring for signup and login forms. Google may reuse the signal beyond our fraud-prevention purpose (per Google's own policy), which is why it is classified as analytics/tracking rather than essential.
reCAPTCHA only loads after you grant 'All cookies' (analytics consent). If you select 'Essential only', forms still work — rate-limiting is used as the abuse backstop instead. |
6 months (per Google's policy) |
Third-Party Cookies
Some pages embed content or services from third parties that may set their own cookies:
| Third Party | Why | Their Policy |
|---|---|---|
| Stripe | Fraud prevention and secure payment processing on checkout pages. | stripe.com/privacy |
| Google Maps | Map rendering and location searches in the Globe and booking flows. | policies.google.com/privacy |
Cookie Consent
When you first visit ActivGate, a cookie banner will ask for your consent to non-essential cookies (preference, analytics). Your choice is stored in the ag_cookie_consent cookie for one year.
- You can change your consent choice at any time by clearing the
ag_cookie_consentcookie and revisiting the site, or by using your browser's cookie management tools. - Withdrawing consent for non-essential cookies will not affect cookies that were already placed before withdrawal.
Managing Cookies in Your Browser
You can control and delete cookies using your browser settings. Here are links to the cookie settings pages of common browsers:
Note: disabling essential cookies will prevent you from logging in and using core Platform features.
Contact
For questions about our use of cookies, contact us at:
Email: info@activgate.com
Last updated: March 30, 2026.